Return & Exchange

 

Return & Exchange Policy

General Terms

  • All sales are final.

  • Orders once placed cannot be cancelled after dispatch.

  • Products cannot be returned or exchanged in case of dislike or change of mind.

  • We do not accept returns or exchanges for products delivered in perfect condition, as per the order placed.

  • Customers are requested to carefully review product specifications, dimensions, and details before placing an order.

Packing & Pre-Dispatch Transparency

  • Before dispatch, our team may share packing images/videos and shipping details to ensure transparency.

  • This step helps confirm the condition of the product before it leaves our facility.

Damaged or Incorrect Product

  • If you receive a damaged or incorrect product, you are eligible for a return or exchange.

  • A request must be raised within 48 hours of delivery through the Return & Exchange section on the website portal.

For damaged items:

  • An unboxing/opening video is mandatory

  • The video must clearly show:

    • Sealed package before opening

    • Complete unboxing process

    • Visible damage

Without proper video proof, the request will be rejected.

Conditions for Exchange

If eligible for exchange, please ensure:

  • The request is submitted within the allowed timeframe

  • The product is unused

  • The product is returned in its original packaging, including all tags, labels, and invoice

  • The item is packed securely to avoid damage during return transit

All returned products will undergo verification and quality checks.

  • If the claim is found invalid, return shipping costs will be borne by the customer

Replacement / Resolution

  • Once the returned product is received and approved, a replacement will be dispatched within 2–3 business days, subject to availability

  • If a replacement is unavailable, a store credit may be issued

Store Credit

  • Store credits (if issued) will be shared via email

  • Validity of store credit will be 30 days from the date of issue

Warranty

  • No warranty is provided on any products unless explicitly mentioned

Important Note

Rosebes reserves the right to approve or reject any return or exchange request after verification.

Contact

For any concerns, you can reach out at:
rosebes.support@gmail.com